Privacy Policy

Effective Date: January 15, 2025
We respect your privacy and are committed to protecting your personal information. This policy explains how NeuriFocus collects, uses, and safeguards your data when you use our user acceptance testing coordination services.

Information We Collect

Personal Information You Provide

When you contact us or use our services, we collect information you voluntarily provide, including your name, email address, company details, and project specifications. We also gather information about your testing requirements and user acceptance criteria.
  • Contact information (name, email, phone number)
  • Company information and role details
  • Project specifications and testing requirements
  • Communication preferences and feedback
  • Billing and payment information when applicable

Automatically Collected Information

Our website automatically collects certain technical information to improve your experience and ensure our services function properly. This includes your IP address, browser type, device information, and usage patterns on our website.
Collection

We gather information you provide and technical data from your interactions

Protection

Your data is encrypted and stored securely with access controls

Usage

We use your information to provide and improve our testing services

How We Use Your Information

We use your personal information to provide our user acceptance testing coordination services effectively. This includes managing your projects, coordinating with testing teams, and ensuring quality deliverables that meet your specifications.
Primary Uses: Your information helps us coordinate testing activities, communicate project updates, manage timelines, and deliver comprehensive testing reports. We also use it to improve our service quality and develop better testing methodologies.
We may also use your information to send you relevant updates about our services, industry insights, or important changes to our policies. You can opt out of promotional communications at any time while still receiving essential service-related messages.

Information Sharing and Disclosure

We don't sell or rent your personal information to third parties. However, we may share your information in specific circumstances that are necessary for our business operations or required by law.

Service Providers

We work with trusted service providers who help us deliver our testing coordination services. These partners may include testing platforms, communication tools, and project management systems. All service providers are bound by confidentiality agreements and can only use your information for authorized purposes.

Legal Requirements

We may disclose your information when required by Taiwan law, court orders, or government regulations. We'll notify you about such disclosures unless prohibited by law or when we believe disclosure is necessary to protect our rights or prevent harm.
Transparency Commitment: We'll always be clear about who we share your information with and why. If our sharing practices change significantly, we'll update this policy and notify you directly.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have specific rights regarding your personal information. We respect these rights and provide practical ways for you to exercise them.

Access Your Data

Request a copy of the personal information we hold about you, including how we collected it and how we use it.

Correct Information

Update or correct any inaccurate or incomplete personal information in our records.

Delete Your Data

Request deletion of your personal information, subject to legal and contractual obligations.

Restrict Processing

Limit how we use your information in certain circumstances while maintaining necessary records.

To exercise these rights, contact our privacy team at help@neurifocus.com. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests. There's no charge for most requests, but we may apply reasonable fees for excessive or repetitive requests.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and organizational safeguards.

Technical Safeguards

We use industry-standard encryption for data transmission and storage, secure servers with regular security updates, access controls with multi-factor authentication, and regular security monitoring and vulnerability assessments.

Organizational Measures

Our team receives regular privacy and security training, we limit data access to authorized personnel only, maintain strict confidentiality agreements, and conduct regular reviews of our data handling practices.
Incident Response: If a data breach occurs that could affect your personal information, we'll notify you and relevant authorities within 72 hours as required by Taiwan law, along with steps we're taking to address the situation.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and how it's used.

Service Data

Information related to active projects is retained throughout the project lifecycle and for one year after completion to support any follow-up needs. Contact information is kept as long as you remain a client or until you request deletion.

Legal and Business Records

Some information may be retained longer to comply with Taiwan business record requirements, typically seven years for financial records and three years for general business communications.
When retention periods expire, we securely delete or anonymize your personal information unless longer retention is required by law or legitimate business interests.

International Data Transfers

Our primary operations are based in Taiwan, and we store most data locally. However, some of our service providers may process data in other countries as part of delivering our testing coordination services.
When we transfer personal information outside Taiwan, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions by Taiwan authorities, or other legally recognized protection mechanisms.
Data Location: You can request information about where your data is stored and processed. We're committed to transparency about data locations and the protections we use for international transfers.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze usage patterns, and provide personalized content. We use both essential cookies required for website functionality and optional cookies for analytics and improvements.
You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website features, but essential functionality will remain available. We don't use cookies for intrusive tracking or behavioral advertising.

Children's Privacy

Our services are designed for business professionals and are not intended for individuals under 18 years old. We don't knowingly collect personal information from minors. If we discover we've collected such information, we'll delete it promptly and notify the relevant authorities if required.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by email or through our website before the changes take effect.
Minor updates that don't materially affect your rights may be made without individual notification, but we'll always post the updated policy on our website with a new effective date.
Stay Informed: We recommend reviewing this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy updates constitutes acceptance of the revised terms.

Contact Our Privacy Team

If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us. We're here to help and will respond to your inquiries promptly.

Email: help@neurifocus.com

Phone: +88662238939

Address: 337, Taiwan, Taoyuan City, Dayuan District, Yuanxue Rd, 與號學11街交叉口

For privacy-specific inquiries, please include "Privacy Request" in your subject line to ensure prompt handling by our privacy team.